Compliments and complaints

Our tenants and customers are at the heart of everything we do, and we are dedicated to delivering a high-quality service. It’s important to tell us when things go wrong as it helps us to continually improve our service.

When a complaint is made, we are committed to treating everyone with respect, and honesty, in dealing with the matter.

Our Complaints Policy outlines what you can expect from us when dealing with a complaint.

Read our latest:

• Making A Complaint
• Complaints Policy
• Self-Assessment
• Annual Complaints Service Improvement Report

Contacting the Housing Ombudsman

You can contact the Housing Ombudsman directly at any stage throughout Encircle Housing Complaints process, or remain unhappy with the outcome.

Phone: 0300 111 3000
Address: Housing Ombudsman Service, PO Box 152, Liverpool, L33 7WQ

Read the Housing Ombudsman Complaint Handling Code.