Report a repair

Complete this form to report a repair

You can use this online form to report urgent or non-urgent repairs only.

For any emergency repairs, call our helpdesk on 0330 094 0142.

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    Different types of repair

    Emergency repair

    We aim to attend to an emergency repair within an average of 4 hours. We will make safe and arrange another appointment to carry out further repair work if this is required.

    Urgent repair

    We will attend to an urgent repair within 5 working days.

    Non-urgent repair

    We will attend to a non-urgent repair within 20 working days.

    How to report a repair

    Report the repair

    Complete the form on this website to send us your repair information

    Make arrangements

    The contractor will call you to arrange a suitable day and time to come to your home to carry out the repair. Please write down the agreed time and date in your Communications Book so everyone knows when this is going to happen.

    Repair work and your views

    The contractor will carry out the repair work on the day and time agreed.

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