What to do in an emergency in your home

This section is about what for emergency repairs in your home. If you have got an emergency about your wellbeing, please go to our safeguarding page.

Find out what to do if you:

• have lost electricity or gas supply
• think you have a gas leak
• are at risk of flooding or have an escape of water 
• have any emergency including repairs
• fire safety
• power cut

Lost electricity

If you experience a power cut, contact your local Distribution Network Operator (DNO) by calling 105.

Gas leak

If you can smell gas or suspect a leak, or are experiencing pressure problems or loss of gas supply, phone the Gas Emergency helpline on 0800 111 999.

If the Gas Emergency Engineer discovers a fault with the gas meter or regulator, please telephone 0345 070 1265 to report this.

Emergency repairs

Any emergency repairs must be reported straight away to Encircle Housing, call our helpdesk on 0330 094 0142

Fire safety

A fire can start anywhere in your home. If a fire breaks out in your home, follow your escape plan, get out and call 999.

Read our Fire Safety leaflet for more information.

Flooding or escape of water

You may get a warning that your area might get flooded. Here is some information about  what to do before or during a flood. Report it to Encircle Housing, call our helpdesk on 0330 094 0142.

Power cut

Your energy provider will usually give you a few days’ notice if they are planning power cut to your home. You can check for planned power cuts on your provider’s website, use this link.

Sometimes severe weather or damage to the network can disrupt power supplies. It is always good to be prepared by knowing what to do and making a plan. Go to National Grid – Power cut advice.