Work for us

Encircle Housing provides high quality specialist supported housing specifically designed to meet the need of the individual, relating to learning disability, mental health conditions, acquired brain injury, physical or sensory disability, or a diagnosed long-term condition, such as dementia.

We believe that everyone has the right to feel safe and secure in their own home. We ensure tenants achieve this and more, by providing them with high quality housing with support provided by our partner care providers.

We work closely with our new and existing tenants, their families and support agencies to gain a full understanding of their individual needs and housing requirements.

Our values

• We are approachable and passionate about everything we do.
• We are honest and respectful, and open about everything we do and say.
• We are committed to helping our tenants find a personalised housing option.
• We understand people’s housing needs and we do our best to help people achieve
  their goals.

As we continue to grow and evolve, we are investing in how we use systems, data and processes to support our operational teams more effectively.

We are now recruiting a Systems Improvement and Project Coordinator to play a central role in delivering our CORE 2026 Improvement Programme (Collaboration, Optimisation, Reporting and Efficiency).

This is a fantastic opportunity for someone who enjoys improving systems, streamlining processes and turning operational feedback into practical solutions that make people’s jobs easier.

The role

We have an exciting opportunity to join our Rental Income team as an Income Support Team Administrator. As the Income Support Team Administrator, you will provide administrative and operational support to the Income Team, with a focus on maximising rental income, supporting Housing Benefit processes, and delivering proactive low-level arrears management.

The Income Support Administrator role is a great introduction into housing income, and it offers the successful candidate the potential for career development within the team as the role supports the transition toward more automated income processes by reducing reliance on manual reconciliation and increasing focus on tenant engagement, account monitoring, and early intervention to prevent arrears escalation. Working closely with Income Officers and Finance, the postholder will ensure tenant accounts are accurate and up to date, while contributing to efficient, resilient, and scalable income collection processes. The role also supports the Income Team with general administration duties including answering the telephone to give advice and managing shared email in-boxes.

Key Responsibilities will include:

• Work collaboratively with Finance to ensure accurate and timely allocation of Housing Benefit and other income to tenant accounts whilst also supporting the development of the upload payment improvements.
• To maintain high levels of performance in line with business plan objectives as well as individual and collective team targets and goals.
• To support the submission, monitoring and progression of Housing Benefit claims, ensuring timely responses to local authority queries and minimising delays to income collection.
• To support the reconciliation of tenant accounts, ensuring rental balances are accurate and up to date, with a focus on exception reporting and resolving discrepancies as automated processes are embedded.
• Contribute to the setting and submissions of rent and service charge submissions.
• Process overpayments and refunds.
• To assist in processing and validating Council Tax invoicing for management approval.
• To have an overview of all live HB claims ensuring that breaks in claims or queries are responded to in a timely manner and systems updated. To ensure all benefit portals, HB spreadsheets and payment remittances are kept up to date.
• To work closely with our tenants and care providers giving basic advice and support on housing benefit.
• Maximise rental income with proactive low level arrears management. Including setting up Direct Debits and taking card payments.
• Administration of the rental enquiry inboxes and processing of mail into the office. Including telephone queries.
• To ensure that all records, both manual and computerised are updated in an agreed, timely and efficient manner including the completion of any necessary returns to the organisation or external agencies.
• To deliver high standards of service in line with agreed corporate and operational service standards.

Encircle Housing provides high quality specialist supported housing specifically designed to meet the need of the individual, relating to learning disability, mental health conditions, acquired brain injury, physical or sensory disability, or a diagnosed long-term condition, such as dementia.

We believe that everyone has the right to feel safe and secure in their own home. We ensure tenants achieve this and more, by providing them with high quality housing with support provided by our partner care providers.

We work closely with our new and existing tenants, their families and support agencies to gain a full understanding of their individual needs and housing requirements.

Our values

• We are approachable and passionate about everything we do.
• We are honest and respectful, and open about everything we do and say.
• We are committed to helping our tenants find a personalised housing option.
• We understand people’s housing needs and we do our best to help people achieve
  their goals.

About the role

We are recruiting a Maintenance and Compliance Surveyor to cover our properties in the North East including Nottingham, Sheffield and Mansfield. We are looking for somebody with extensive knowledge of property related issues to provide advice and assistance to customers/stakeholders to help them maintain their properties. You will supervise work in progress whilst adopting a project management approach on major works, ensuring compliance with relevant safety, and building legislation. You will deliver excellent customer service whilst achieving great value for money.

Reporting to the Head of Asset Management, you will work collaboratively with contractors and colleagues to ensure the delivery of high-quality surveys and maintenance service to our customers, ensure all properties are well maintained and contribute to the delivery of the Encircle Operating Plan objectives.