If you want to find information about your landlord, or request specific performance data or other information, you will be able to do this through STAIRs.
STAIRs stands for the Social Tenants’ Access to Information Requirements scheme. It is a new UK Government standard designed to give tenants of private registered social housing providers, including Encircle Housing, clearer access to information about their landlord.
From 1 October 2026, private registered social housing providers will need to publish information about how they manage homes and deliver services. This will help tenants better understand how their landlord operates and makes decisions. You can find this in the drop down boxes below.
From 1 April 2027, tenants will also be able to request information directly from their landlord. In most cases, providers will need to respond within 30 days. We will continue to update this page as more information becomes available.
Much of the information we will need to publish under STAIRs is already available on Encircle Housing’s website. To make it easier to find, we have grouped the information under the STAIRs categories below and included links to the relevant pages.
You can find out everything you want to know about Encircle Housing on this website.
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We publish details about our spending, grants and loans in our financial statements and in our tenants Annual report. These can be found on our publications section and are updated annually. You can also find information about our rent and service charges within this section.
We are developing a corporate plan based on our current five-year plan. We will publish this information when it becomes available.
You can find updates on our ongoing and completed maintenance projects in our news section:
Our publications section provides information about deal with damp and mould cases including under Awaab’s Law.
We publish updates on website:
The Publications section on our website contains some of our decision making policies as well as our policies relating to the management of social housing. We are currently updating this section.
We are going to be producing an online form to request information under STAIRs. This will be available by April 2027.
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