Encircle Housing’s Encircle Housing’s Tenant Satisfaction Survey has been sent out to our tenants. The survey helps us to understand what we are doing well and how we can improve our services.
The results will also contribute to the Tenant Satisfaction Measures, which provide the government with insight into what our tenants think about the services we deliver as a landlord.
Completing the survey
There are three ways our tenants can complete the survey:
- Fill in the postal survey. Please email us to request for a freepost envelope to be sent to you, email contactus@encircleha.co.uk or you can give this to a member of the team during the visit
- Complete the online survey here
- Give feedback to a member of the Encircle Housing team during a visit
Visiting our tenants homes
Until August, a member of the Encircle Housing team will contact our tenant/s to arrange a visit to their home to gather their views. If the survey has already been completed, we can talk about their feedback and find out how we can make our services better.
Prize draw
There is an opportunity for tenants to be entered into a free prize draw if they complete the survey. The three winners will be chosen at random by our Senior Management Team by Monday 22 September 2025. Winners will receive a voucher of their choice. 1st prize £100, 2nd prize £75 and 3rd prize £50.
Thank you to all our tenants and their family members and care providers for taking part.
